If I see a manhole lid ajar or water overflowing from one, should I call and report it?
Yes. Illinois American Water staff works diligently to maintain the [...]
My sewer drain is gurgling and backing up dirty water, what should I do?
Call Illinois American Water first at 1-800-422-2782. The staff will [...]
I smell sewer gas in my home, what is wrong?
Most likely your traps are dry. By running water in [...]
I just filled my swimming pool with water, can I get a credit on my sewer bill?
Call Illinois American Water at 1-800-422-2782 for all sanitary sewer [...]
My property is vacant; can I have my sewer bill stopped?
Sanitary sewer cannot be shut off. For all sanitary sewer [...]
Do I need to contact the Sewer Department when I am selling my property?
For all sanitary sewer related questions, please call 1-800-422-2782.